How Do I Know if Paypal Payment Went Through as Friends and Family
- #ane
I'm having credit carte du jour issues; it just says continuously that the transaction was non canonical for security reasons.
I chatted with alibaba back up, 1 amanuensis gave me the appeal page but the appeal page requires yous to select the carte existence appealed (of which in that location are none on file b/c the card is only saved to file after you lot use it i fourth dimension).
I went dorsum to support and the adjacent agent said I don't need to do the appeal, they promised to email me something later on tonight; no joy.
Been trying to pay all twenty-four hours. Usually the banking company card sends a text if something is suspicious and I can approve just nothing like that.
I've been trying all solar day (here it's nighttime as I postal service this).
I went back through the thread and I don't run into a solution. I was set to upload photo id and cred. carte du jour. moving-picture show but again, that folio won't work if the card is non on file. Is this merely the alibaba organization beingness weird?
I know others accept had issues with it. I do non want to send a wire transfer. This card works for everything, never fails information technology's a expert menu.
It's ever clean; paid off, etc. I want to do the card payment for the extra protection for the merely in case scenario.
Do I just keep trying? Accept tried about 6x now. Outset time it took a couple hours to "non work." Now it's pretty fast each time.
Their Alibaba support rep wrote, "Subsequently consultation, I am sorry to hear that you lot have some payment issue for your society.
After checking in the organisation, I experience distressing that currently it doesn't accept credit card for this transaction.
In lodge to protect the security of the payment in the whole process of the order, every single gild and payment on Alibaba.com need to undergo the regular security bank check and it is extremely confidential. Unfortunately, this transaction failed to laissez passer the security check and whatever attempts to confronting this decision will non exist considered.
To go your guild proceed, we have to advise you change a payment method to complete the transaction.
Distressing for the inconvenience caused. Your kind understanding and cooperation are highly appreciated. "
The Platinum card in question is the only payment option we've got. Anybody else deal with this? Did y'all detect a solution?
They are uninterested in uploading of ID'southward and photos of credit cards.
- #ii
Distressing mate, I haven't placed my lodge with Xuba yet, only plan to this evening or in the morning. I'll report back if I have aforementioned issues.
- #5
I was just reading something interesting in relation to my banks cc use overseas.
It states that if a state has a 6 digit pin system then my menu volition be declined everyday, I would demand to modify my cc to half dozen digit pin.
Here in oz information technology's a 4 digit system.
Not sure if this is relevant or not but I thought I'd share because I'm hoping for a smooth transaction.
- #half-dozen
Information technology declined on me a couple times. So Amy said use the entreatment which no carte du jour showed upward. I uploaded I.D. and bill of fare and the next mean solar day it was approved. And that was on a weekend.
Greg
So on the Entreatment page when you uploaded your bill of fare and ID, wasn't the <submit> button grayed out?
Mine is grayed out since there is cypher to select on the outset field "1. Choose the bill of fare for appeal" when you lot click information technology says "no options". So the form is waiting for that to be selected to ungray the <submit> button.
- #ix
Aye information technology's a comedy of errors, I called the bank yesterday got through the computer then just waited and waited then disconnected lol.
The Alibaba rep emailed me information technology's not my credit carte du jour failing me information technology'due south the Alibaba arrangement marked this order as not allowing any credit cards?
That I must utilise some other payment option. Information technology makes some sense that it's the Alibaba side since my card never sent an OTP lawmaking (usually they text me a lawmaking if there is some question). Bank may be minimally staffed as we notwithstanding have fairly heavy lockdowns in Metro Manila with curfews.
I'll endeavour again calling them.
@Jeremiah In my experience (only placed my social club two days ago from xuba), you have to endeavor dissimilar (or maybe the same one, I use different ones) cards (will get declined of course) until y'all get a "appeal" push button right after your transaction got declined. Only by at present when you click the "appeal" button, you will be able to see your cards have been saved on file.
Apparently, you are directed to the appealing page directly by the agents you lot talked to. I guess this could exist the reason why you tin can not see the cards saved. I would propose you attempt out making payment multiple times and employ dissimilar cards until you see that "appeal" thing. My first two payment trials were declined and I did non encounter the "appeal" push button. After 3rd try, I appeared. And magically, my beginning ii cards were also saved. Kind of strange.
OK that'south useful. I've tried near 7 times (just have 1 card that can handle the number of cells I'm ownership). I never saw the appeal page as function of the transaction; only when an Alibaba rep gave me the page after I pushed for it.
Cheers anybody for the help, I actually capeesh information technology.
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- #xi
I understand you but have this one card that has enough credit to cover the whole order. But it never hurts to try different cards. In my case, once I got that "appeal" button and clicked it, I can see all my previous cards (ii declined cards without "appeal" button + 1 declined with appeal button) just showed up in the drop-downwards menu. I would recommend you do the same. Perhaps our Platinum card volition appear magically afterwards you get that "entreatment" push button. And so your can upload your ID and motion-picture show of your platinum menu to entreatment that card. Only a proposition.
And BTW, you can mark out sensitive info on our ID, similar your DOB and some other info. I believe Alibaba only need your name and your accost to be matching with the info for your lodge. At least information technology is like this in my example. I know giving out names and addresses is still a concern to some. But it'due south better than sending the entire ID image out.
Ah got it. Thanks. I wish I had known that about marking out sensitive data. Ironically, the accost on the DL is different since I moved since then.
Will try using other cards to go to that point. Thanks.
- #12
Another thought.
I'thousand aircraft to my reshipper in China. So the address that comes up by default in the payment folio is in Chinese (the accost I gave the seller to transport to). I delete it and enter the accost associated with the card here in the Philippines. Does anyone think this could exist flubbing things up?
Perhaps I should ask the seller to describe upwards another purchase but list my home address on information technology, make the payment, then he can change to the Chinese address?
- #13
And so funny that it has to be mysterious why can't they merely say clearly what the trouble is? I'm sure even using google translate would exist sufficient if they wanted to say what needs to exist done.
- #xiv
If its not shipping to your habitation accost thats a large carmine flag and thats probably the problem.
- #16
I just ordered some cell a few days ago and had no trouble . hmmm
- #19
I'thousand an American just I'm in the Philippines. the Philippine gov't is quite friendly with China, so that shouldn't exist an result. The credit carte du jour is too Filipino and I have not identified myself as American.
Cheers, I tried PayPal first the seller is unwilling to have PayPal (information technology's my preferred online method of payment).
Yeah I was thinking this too. I got the seller to make a new order with my home address as the delivery address. Then I tried to pay that 1. No Joy.
OK so I followed this since information technology seems like your state of affairs is closest to mine. I merely tried to pay with a different carte (which I knew would fail as it has no loot on information technology), and then I tried to pay over again with the Platninum bill of fare, merely to emulate the blueprint of success which you had Greg. And so here's my question, that Appeal folio, at that place is no link to it class the payment failed page.
I take the link because the 1st back up amanuensis at Alibaba gave me the link when I asked for it.
And then here I uploaded again my D.L. and C.C. pic to that page, only since there is no card on file the <submit> button is grayed out. How did you get past that? (encounter bottom of pic, no way to click submit). Thanks in advance!
- #20
Thanks everyone so far for your ideas and comments!
Tonight through sat. night are a holiday for me (it's about night here in the Philippines) so if I don't respond till then I'chiliad still grateful!
Source: https://diysolarforum.com/threads/problem-paying-on-alibaba-help-please.7789/
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